In September 2025, we exported a TZ-1200 tapioca pearls making machine to Vietnam, helping the end customer make 9mm boba pearls used in his shop. Let’s see the case details.
Vietnam client’s background and demands
This Vietnamese client is an experienced intermediary who has long assisted food processing enterprises in procuring related machinery. The client’s commissioning party is a factory specializing in bubble tea ingredient processing. They required a professional tapioca pearls machine to enhance production efficiency and product consistency. The client prioritized equipment performance, transportation logistics, and after-sales service, leading to their selection of Taizy as the supplier.
Equipment recommendation & specifications
Based on actual production requirements, the client ultimately ordered TZ-1200 model tapioca pearls making machine. Key equipment parameters are as follows:
- Model: TZ-1200
- Production capacity: 50-100kg/h, suitable for small to medium-sized processing plants
- Diameter: 9mm pearls, conforming to standard bubble tea specifications
- Voltage: 220V / 50Hz, single-phase power, compatible with Vietnam’s local electrical environment
- Power: 0.55kW, energy-efficient and high-performance
- Dimensions: 1350×900×850mm
- Weight: 220kg, sturdy and durable
It features adjustable speed, uniform pearl size, smooth operation, and easy cleaning. Also, the machine is first wrapped and then packaged in the wooden case, which is secure and reliable, minimizing customer concerns.
What does the Vietnamese customer focus on during the discussion?
During selection, the customer prioritized quality, operation, and after-sales support:
Equipment quality: requiring stable production and consistent pearl formation
Ease of operation: ensuring staff could quickly master usage to reduce training costs
After-sales assurance: availability of detailed operation videos, English manuals, and remote guidance
Taizy addressed these needs by providing comprehensive user documentation and video training, along with a commitment to long-term spare parts supply and remote technical support.
Project outcomes
After the tapioca pearls making machine delivery, the Vietnamese customer reported excellent operational performance.
“The pearl particles were round and uniform, and the output fully met the factory’s requirements.”
Thanks to the equipment’s stability, well-executed packaging and transportation, and professional after-sales support, the customer expressed high satisfaction with this collaboration.
They indicated they would continue to act as an agent for purchasing other Taizy food processing equipment in the future.